⚠️ Before You Begin

Please note that this form cannot be saved partway, so we strongly recommend gathering all necessary information before starting. Some answers will trigger additional sections, so make sure to allow enough time to complete the form in one sitting.

Where possible, we’ve included brief explanations for key terms. For more detailed guidance, the Help Centre is your go-to resource—use the search bar to quickly find information on specific topics.

In many cases, you’ll need to request details from your collaborator or sender.

Here’s a quick list of commonly overlooked entries you’ll likely need to provide:

• Telephone numbers
• Email addresses
• Postcodes
• Temperature range for materials
• EORI number (for European shipments only)

Please note: For a more detailed overview of the information you’ll need to provide, refer to: What information is required when submitting a shipping request? 

If you're unsure about anything, please don’t hesitate to reach out before you begin.

Quick guide to some common queries

Contents of page

• Style of service
• Controlled vs Uncontrolled
• EORI
• CC & Additional Details

Style of Service?

White Glove

• This premium option is ideal for high-value and temperature-sensitive shipments.
  [More details]
• Has a higher cost
  [More details]

Standard Service

• Standard Service offers basic shipping with fewer guarantees for temperature control.
  [More details]
• Has a lower cost
  [More details]

Controlled vs Uncontrolled?

Controlled

• Validated and offers more reliable temperature stability.
  [More details]
• Only available with ‘White Glove’ provides.
  [More details]
• Has a higher cost
  [More details]

Uncontrolled

• Unvalidated, meaning the temperature can fluctuate during transit, not be suitable for highly temperature-sensitive items.
  [More details]
• Has a lower cost
  [More details]

EORI?

An EORI number, which stands for Economic Operators Registration and Identification number, is a unique identifier used within the European Union (EU) for businesses involved in customs transactions. It's crucial for businesses importing or exporting goods to and from the EU.

If you are exporting to the EU you need to ask the importer for this.

CC (at the beginning) & Additional Details (at the end)

The 'CC' at the beginning can be left blank or you can enter your collaborator or team member to be included in the correspondence.

Additional Details is a mandatory field but placeholder text such as 'thanks' or 'no notes' will suffice.

Next Steps:

Ready to submit a request? Click the link below.