Insurance for shipping samples is generally not recommended, as proving their value to insurers can be difficult. Instead, we suggest using a ‘White Glove’ service, which offers enhanced care and reliability. However, if you are shipping high-value items with verifiable proof of purchase, insurance can be a practical option.

How to Arrange Insurance:

Unlike most couriers, only DHL offers an insurance option during the booking process, allowing you to declare the shipment’s value and select coverage. Alternatively, you can arrange insurance through a third-party freight specialist insurer.

How to select a service

1. When filling out the shipping request form you will need to select ‘Commercial’ in the ‘Reason for Shipment’ dropdown.
2. Proceed through the form, for each commodity a ‘Cost of Sample’ field will appear, enter the value of each sample/item you want insured throughout transit. If your item is not chemical or biological you will need to add the values in the description (detailed on the form).
3. Select ‘Yes’ in the ‘Do you want insurance?’ field.

We will need the following details to be supplied in an email to us:

• Goods value – with proof of value
• Sum value – goods value + freight cost (freight cost to be supplied by WEHI Logistics)
• Donation letter – If you are gifting the item/s to an overseas party
• Temperature environment(s) – LN2/Dry ice/Controlled 2°–8°/Ambient/Mixed
• Departure date (to be supplied by WEHI Logistics)
• Routing – insured transit from/to (to be supplied by WEHI Logistics)
• Mode of transport – air/sea (to be supplied by WEHI Logistics)

Next Steps:

Want to know about service types — see: How Do I Choose Between 'White Glove' and 'Standard Service'?

or

Ready to submit a request? Click the link below.