To decide between White Glove and Standard Service, consider the following:

Caution: If you are providing a courier account number, that will determine the service—not the Style of Service dropdown field on the form. That dropdown only applies when no courier account number is provided, in which case we select the courier on your behalf.
White glove = Marken; World Courier; MNX; Labcabs; CryoPDP; Biocair; QuickSTAT
Standard = DHL; FedEx; UPS; TNT

White Glove Service

This premium option is ideal for high-value and temperature-sensitive shipments. It provides specialised handling to ensure sample integrity throughout transit.

• Regulatory Compliance – Ensures all permits, customs requirements, and documentation are in order before collection.
• Dedicated Support – Provides continuous shipment monitoring with the ability to check, top-up, and maintain required temperatures.
• Priority Shipping – Faster transit times with minimal delays, ensuring prompt delivery.
• Option to use guaranteed temperature boxes – Uses validated packaging to maintain stable conditions throughout transit.
  
  

Standard Service

Standard Service offers basic shipping with fewer guarantees for temperature control, handling, and timely delivery.

• Cost-Effective – A more affordable option compared to premium shipping services.
• Faster Dispatch – Shipments can often be sent sooner without requiring additional approvals.
• Basic Handling – Suitable for non-sensitive shipments that can tolerate temperature fluctuations or an ambient state for a period toward the end of transport.
• Standard Transit Times – May experience customs delays or longer routing but remains a viable option for less time-sensitive shipments.

How to select a service

1. You will choose between White Glove and Standard Service when filling out the shipping request form.
2. Proceed through the form until the 'Style of Service' section and make your selection.
3. Consider the shipment's value, urgency, and temperature requirements when making your decision.

NOTE:

• White Glove services require an 'Okay to Send' approval for international shipments, which may slightly delay export but ensures fast delivery and specialised handling.
• Standard Service can often ship sooner but is subject to consolidation routing and customs delays.

Next Steps:

Ready to submit a request? Click the link below.