To determine whether a ‘White Glove’ or ‘Standard’ suits your Melbourne Metro, other state capitals or Australian non-capital cities including Victoria, use the guide below:

Melbourne Metro

Incoming:

• White Glove: If the shipment is temperature sensitive or not, and the sender cannot provide proper packaging or dry ice/gel packs.
• Standard: If the shipment is temperature sensitive or not, and the sender can provide proper packaging and/or dry ice/gel packs (if needed).

Outgoing:

• Standard: Applies to all shipments.
  

State Capitals (Excluding Melbourne)

Incoming:

• White Glove: If the shipment is temperature sensitive or not, and the sender cannot provide proper packaging and/or dry ice/gel packs (if needed).
• Standard: If the shipment is temperature sensitive or not, and the sender can provide proper packaging and/or dry ice/gel packs (if needed).

Outgoing:

• White Glove: For shipments requiring urgent, expedited transit.
• Standard: For shipments not requiring urgent, expedited transit.
  

Australian Non-Capital Cities (Including Victoria)

• White Glove: If the shipment is temperature sensitive or the sender cannot provide proper packaging, or shipment requires urgent, expedited transit.
• Standard: If the shipment is not temperature sensitive, the sender can provide proper packaging, and for shipments not requiring urgent, expedited transit.

Next Steps:

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