If your shipment is delayed, assisting us with key details will help resolve the issue faster.

Start by contacting shipping@wehi.edu.au and provide:

• Tracking/AWB number (required)
• Supplier or collaborator contact details (required)
• Relevant shipping documents
• Purchase order number
• Temperature requirements
• Product specifics

With this information, we can work with the courier to determine the cause of the delay—whether it’s customs clearance, transit disruptions, or another issue—and take the necessary steps to get it moving while keeping you updated.

Next steps:

Want to know about how to avoid delays — see: How do I properly classify my materials for shipping?